Service Desk Team Leader - West Malling - £35,000

Service Desk Team Leader - West Malling - £35,000

  • Location

    West Malling, Kent

  • Sector:

    Technical Support

  • Job type:


  • Salary:

    £30000 - £35000 per annum

  • Contact:

    Alex Dellow

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Service Desk Team Leader | West Malling | MCP| £35,000

Are you a confident and experienced Service Desk Team Leader looking for a role that will challenge you? Are you a Microsoft Certified Professional with excellent leadership skills and a passion for technology? Based in West Malling, this digital service provider has a reputation for delivering award-winning software solutions across a number of sectors. As a result of continued growth and increased market share, they are now looking to expand their support department and are in need of a talented Analyst to lead their support team.

Working with existing and emerging technologies, you and your team will be responsible for providing service and support for a range of hardware and Microsoft software systems via on premise, cloud or co-located platforms. As Team Lead you will be responsible for ensuring your team comply with ISO standards and resolve all incidents and requests in a timely and efficient manner. You will have the ability to identify, isolate and resolve complex problems, delegate tasks to team members and ensure delivery.

MCP qualification and previous team management experience is essential as you may be managing teams across multiple offices. You will also have ITIL training or exposure. Team development, knowledge management and encouraging innovation and are all part of the job and as such you will be a strong communicator and team player.

This is your chance to work for an innovative company who are dedicated to nurturing and supporting your professional and personal development. With a focus on striking a healthy work/life balance, they offer a fantastic working environment with flexible working hours and excellent holiday allowance. If you're looking to take the next step in your career, apply now.

Novate IT Ltd is a leading supplier of permanent and contract recruitment services for companies in the IT, Digital Media and Telecommunications industries.