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Support Desk Analyst - West Malling - £27,000

  • Location

    West Malling, Kent

  • Sector:

    Technical Support

  • Job type:

    Permanent

  • Salary:

    £25000 - £27000 per annum

  • Contact:

    Alex Dellow

  • Contact email:

    alex@novate-it.co.uk

  • Job ref:

    J2716_1552495306

  • Published:

    12 days ago

  • Expiry date:

    2019-04-12

  • Startdate:

    ASAP

Support Desk Analyst | West Malling | MCP | £27,000

Are you an experienced Support Desk Analyst and Microsoft Certified Professional with excellent time management skills and a passion for technology? Based in West Malling, this digital service provider has a reputation for delivering award-winning software solutions across a number of sectors. As a result of continued growth and increased market share, they are now looking to expand their support department.

Working with existing and emerging technologies, you will be responsible for providing service and support for a range of hardware and Microsoft software systems via on premise, cloud or co-located platforms. This will include responding to service desk calls, effective ticket management and ensuring all incidents are captured and logged accurately.

Previous Microsoft systems support experience or customer service in a similar field is essential. MCP and ITIL certifications or equivalent are also highly desirable. Knowledge management and some mentoring of those less experienced than you may also be required and as such you will be a strong communicator and team player.

This is your chance to work for an innovative company who are dedicated to nurturing and supporting your professional and personal development. With a focus on striking a healthy work/life balance, they offer a fantastic working environment with flexible working hours and excellent holiday allowance. If you're looking to take the next step in your career, apply now.

Novate IT Ltd is a leading supplier of permanent and contract recruitment services for companies in the IT, Digital Media and Telecommunications industries.